Privacy Policy

This Privacy Policy describes how merah44 collects, uses, and protects the personal information of our users in Malaysia. By registering an account or using our services, you agree to the practices described in this policy.

This policy applies exclusively to the services provided on our platform. It does not apply to third-party websites, external links, or services that you may visit after leaving our site. We recommend reviewing the privacy policies of any external site you encounter.

We collect information necessary to provide a secure and compliant gaming environment:

Account and Identity Data

Information provided during registration, such as usernames, contact details, and date of birth, used to establish your identity and manage your account.

Verification Documents

Copies of identity documents provided during the KYC (Know Your Customer) process to ensure users are of legal age and to prevent identity theft.

Payment Data

Information required to process deposits and withdrawals, including payment method details and transaction history, handled through secure partner providers.

Gaming and Transaction Activity

Records of the games played, bets placed, wins, losses, and the timing of transactions to ensure fair play and prevent fraud.

Technical Data

IP addresses, browser type, device identifiers, and operating system information collected automatically to optimize site performance and detect multi-accounting.

Support Records

Communications sent to our support team, including emails or chat logs, to resolve technical issues or account inquiries.

Data is gathered through three primary channels:

• Directly from You: Information you enter during registration, account updates, or when contacting support.
• Automatically: Technical data collected via cookies and server logs when you interact with our website.
• Partner Providers: Data received from our partner payment processors and identity verification services to confirm the validity of transactions and identities.

Your information is used for the following purposes:

• Account Management: Creating and maintaining your user profile and providing customer support.
• Financial Transactions: Processing deposits and withdrawals and ensuring funds reach the correct recipient.
• Security and Compliance: Verifying your identity and age, preventing fraudulent activity, and detecting the creation of multiple accounts by a single user.
• Personalization: Tailoring the gaming experience and displayed content based on your preferences.
• Legal Obligations: Fulfilling regulatory requirements applicable to gambling operators in Malaysia.
• Marketing: Sending promotions or updates only if you have explicitly consented to receive them.

We do not sell your personal data to third parties. We only share information when necessary:

• Service Providers: With partner payment processors, identity verification agencies, and technical hosting providers who facilitate our operations.
• Legal Requirements: With relevant government authorities or regulatory bodies when required by applicable law.

We employ industry-standard security measures to protect your data:

• Encryption: Data transmitted between your device and our servers is encrypted using secure protocols.
• Access Control: Internal access to personal data is strictly limited to authorized personnel who require it for operational purposes.
• Payment Isolation: Sensitive payment information is processed through secure gateways, ensuring we do not store full payment credentials on our own servers.
• Monitoring: Continuous monitoring of our systems to detect and respond to potential security threats.

We use cookies to enhance your experience, remember your preferences, and ensure the security of your session. For detailed information on how we use cookies and how you can manage them, please visit our Cookie Policy.

You have several rights regarding your personal data. You may exercise these by contacting our support team via the channels available on this site:

• Access & Correction: Request a copy of your data or correct inaccuracies.
• Deletion & Portability: Request the deletion of your account or a portable copy of your data.
• Objection & Consent: Withdraw your consent for marketing or object to specific data processing activities.

Important Note: Even after an account is closed or a deletion request is made, we are required to retain certain transaction and identity data for a specific period to comply with anti-money laundering (AML) and gambling regulations.

We retain your personal information for as long as your account is active. Once an account is closed, we maintain certain data only for the duration required by applicable law in Malaysia to meet legal, auditing, and regulatory obligations.

Our services are strictly restricted to individuals aged 18 years and older. We use verification processes to enforce this limit.

If we discover that an account has been created by a minor, the account will be terminated immediately, and any remaining funds will be handled in accordance with our Terms. Parents or guardians who suspect a minor is using our platform should report this immediately via our support channels.

To provide our services, some of our technical and payment providers may operate outside of Malaysia. By using our site, you acknowledge that your data may be transferred to and processed in these jurisdictions. We ensure that such providers apply appropriate safeguards to protect your information.

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Updates are published directly on this page. We encourage you to check the "Last Updated" date at the top of this page periodically to stay informed about how we handle your data.

If you have any questions, concerns, or requests regarding your privacy and personal data, please reach out to us through the official Support Page. Our team will assist you through the available communication channels.